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Why the hang ups on customer service?

Level 2
Rang twice to ask why I was overcharged and hung up on twice.
Connected for minutes waiting in silence to be hung up on.
Very bad customer service

Not the kind of feedback we'd like to read and we apologise for the inconvenience this has caused you, @Bluevixen. We'd like to take a look at your account to better understand what happened.


Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


Please also include a brief description of your concern.


To send a PM, please refer to this link: How do I private message (PM) in the community