Not the kind of feedback we'd like to read and we apologise for the inconvenience this has caused you, @Bluevixen. We'd like to take a look at your account to better understand what happened.
Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
Please also include a brief description of your concern.
To send a PM, please refer to this link: How do I private message (PM) in the community
