Wi-fi speeds

[Grantt]

During my 7 day trial of the wireless service download speeds were far better then my nbn service. From day 1 of my nbn service being cut and the wireless becoming my new service, the wireless speeds have plummeted to low single digits. Very suspect! Have I been duped?

[Riezl]

Hi @Grantt,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Grantt]

Tips for troubleshooting is not the answer I’m looking for. The question is, why during my 7 day trial did I have maximum speeds the whole seven days? Soon as the trial is over I have speeds consistently lower than my previous nbn service? Strange how I have to now troubleshoot, now the trial is over but not during the trial !
If the lack of speed was an issue during the trial I would not have agreed to change the service.

[Riezl]

Hi @Grantt , please send us a private message with your TPG account details so we can look into this and further assist you. We will wait for your PM. Thank you.