Good day @tk,
Welcome to TPG Community!
Are we using an Apple device to setup your TPG email? Did you use IMAP or POP account?
If you are going to set up your email account under your TPG internet service, you need to choose a POP account option. You may refer to this link for more information.
Let us know if it's working or not and we will arrange a call from our Tech team to look into it further.
Good day @tk.
We need more information from you. Are you using an Apple device (iPhone, iPad, MacBook) or is it a Microsoft PC or Android phone?
Did you set up your TPG email as a POP account?
Are you able to provide us more screenshots with your settings as this is a Third party email client and we do have limited information with it.
Spark is an app i found in the apple App Store for use on my ipad air2. It collects email from nominated accounts. I dont remember “setting up” my tpg email, it would have been the default settings....
the top jpeg was taken from the spark app.
If you tell me where to find the email settings you need within TPG I will post them here....
Thank you @tk.
Are you able to try entering on the "Username" the whole TPG email (Ex. email@example.com).
Also, can you use "SSL" on both incoming and outgoing security?
Update us once done.