WiFi not working

[EvelynM]

Hi TPG

My WiFi hasn’t been working since Friday and I can’t get through on the phone.
My devises are connecting to the WiFi but the WiFi is not loading. The lights on the box are on. I’ve tried turning it off and on at the switch.

Please help!
Thanks

[Riezl]

Hi @EvelynM,

Welcome to TPG Community!

We have located an account using your community details, but we'd like to make sure that we got the right one.

Please PM us your TPG customer ID, username and complete address.

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