WiFi not working

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Level 1b
The WiFi not working, I reset it ,but still not working,
6 REPLIES 6
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Moderator

Hi @Lin2194 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Lin2194 

 

I have checked into your NBN-HFC 12/1 service.

 

Can you please check the NBN-NTD device is plugged to the wall socket and powered on and let me know.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

 

thanks,

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Level 1b
Yes, I did
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Level 1b
the upstream light of nbn connection box is blinking, the online light is off, also TPG modem’ s internet light and phone light is off
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Moderator

Hi @Lin2194 

 

There is an NBN fault ticket in our systems. A TPG engineer will contact you within 24-48hrs.

I have PMed you your fault reference number.

 

regards,

Davis_M

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Level 1b
Thank you so much, Hope to solve it soon, because tomorrow my child have online class.