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Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.https://www.tpg.com.au/download
I have checked into your NBN-HFC 12/1 service.
Can you please check the NBN-NTD device is plugged to the wall socket and powered on and let me know.
There is an NBN fault ticket in our systems. A TPG engineer will contact you within 24-48hrs.
I have PMed you your fault reference number.