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Internet dropping in and out, extremely slow and no dial tone on the home phone

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Level 1c
HI Guys, My internet is constantly dropping out and i have no dailtone on my home phone. It reals and error 'Check Line' I'm trying to home school and work from home as well and this is extremely frustration and the kids need to submit their work through th e schools online portal. I though it might have been the result of my old modem so I went out last night and bought a new modem and my router is new and was very expensive so should 100% be able to handle the load. Can some help?
2 REPLIES 2
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Moderator

Hi @jasonroebig 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @jasonroebig 

 

Tested of your ADSL2+ service has failed on our systems.

 

I have created a fault ticket and a engineer will contact you within 24-48hrs.

i have PMed you your fault reference.

 

regards,

David_M