Hi @melba ,
Welcome to the community!
Thanks for raising this to us. The devices connected via Wi-Fi but no connection means it is a possible line fault or outage. Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community
@melba wrote:
Hello
Issue:
WiFi unavailable to all devices ( android mobiles, windows pc , apple, only patchy WiFi to iPad)
critical info:
nbn 50 plan
currently using fast internet gift from TPG (measured speed 200 + Mbs, until august 2021)
Router model : Netcommwireless N300 WiFi Gigabit RouterNF12
WiFi sign shows ' connected' but no internet
what is the problem ?
thank you
