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Wifi at home is not stable. Signals on modem is changing between 4, 5 and 6

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Level 1b

Hi there,

 

The NBN at home is not stable. Signals on modem is changing between 4, 5 and 6. We lose connection every 20 mins.

 

Could you please check if there is an issue?

 

Thank you.

3 REPLIES 3
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Moderator

Hi @AnnieW 

 

Thanks for raising this with us.

We were able to locate your account using your community details and understand that you've been in touch with our Tech team today.

The case was escalated to our Engineering team for further investigation and an assigned Engineer will be in touch with you within 24 to 48 hours as soon as an update becomes available.

 

Let us know if you need further assistance.

 

BasilDV

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Level 1b
Hi there, wifi is dropping out again. All 6 lights on the router are on but still not internet. Can someone please help?
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Moderator

Hi @Antnie,

 

We're able to locate the account and we've seen that you have been in contact with one of our Technicians and the issue has been escalated to our Engineering Team. Assessment may take 24-48hrs and updates will be provided via SMS or Phone call when it becomes available. We apologise for any inconvenience.

 

Let us know should you require further assistance.

 

Regards,

 

 

Hi there, wifi is dropping out again. All 6 lights on the router are on but still not internet. Can someone please help?