Wifi connection error

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Level 1a

I tried to put cable to UNID-1 to 4 but not working.. only at UNiD-1 ,I can find Wifi signal but It is not working, and I can find only that sign(Your newly installed broadband equipment is waiting to be automatically configured.
) .I wait for many hours and tried several times but nothing changed

Please let me know the way to solve this problem by email

1 REPLY 1
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Moderator

Hi @dlwlals132

 

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : New Connection Setup Help

 

In your case, your service was working after the troubleshooting that was performed with our Technical support via Chat.

 

BasilDV