Hi @carmen62339068 ,
Thanks for raising this to us, we're sad to know that you're having issues with the service. We're able to locate the account and performed initial test. The result show no line fault however the modem/router is not getting connection to our network.
Please shoot me a private message with your best contact number and preferred time, we'll have one of our Technicians contact your for real-time test and investigations.
Please check again my wifi problem ASAP. My phone 0414xxxxxx