Hi @chrisy6888
Welcome to the community!
I was able to locate your account using your given details it shows connected for 18h 53m. If you're having difficulty through wireless connection we did an article on how to improve your wireless connection available here.
I'd like to confirm what specific issue you are currently experiencing on your home phone. I.e (No dial tone, unable to make outgoing or receive incoming call).
Please be advised that we modify your post for security purposes.
We'll wait for your response, cheers!
