Hi @vivian2000,
There are many factors that can affect your connection.
In the event that you are having WIFI-related issues (signal interference, distance, weak signal), we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
If the issue persists after following the troubleshooting steps from the article, send us a private message with your account details (Username/Customer ID together with the address on file) so we can assist you further.
How do I private message (PM) in the community
Regards,
Ahra_G
