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Wifi does not work well

vivian2000
Level 2
The wifi doesn’t work really well
1 REPLY 1
Ahra_G
Moderator

Hi @vivian2000

 

There are many factors that can affect your connection.

 

In the event that you are having WIFI-related issues (signal interference, distance, weak signal), we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

If the issue persists after following the troubleshooting steps from the article, send us a private message with your account details (Username/Customer ID together with the address on file) so we can assist you further.

 

How do I private message (PM) in the community

 

 

Regards,

Ahra_G