Wifi keeps dropping out

[megha6662001]

Hi, I have had a Home Bundle L plan for the past year have had no issues. But for the past month the wifi disconnects every few minutes. Please help.

Megha Alberts

[David_M]

Hi @megha6662001 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @megha6662001 

I have checked your ADSL2+ service in our systems and can see quite a few sync drops that needs further investigating.

I have created a fault ticket for our engineers to look at, and you should be contacted within 24-48hrs.

i have PMed you your fault reference number.

Regards,

David_M

[megha6662001]

Also, cant login to tpg mobile using even though I'm passing the correct password. Reset throws "incorrect username" error.

[megha6662001]

Registered on community with username megha6662001 which isnt working as a login on tpg.com

Tubysultan was the previous owner and the account now has been transferred to my name. How do I create a login to tpg.com now ?

[megha6662001]

Please ignore login issue. I have resolved it. Just work on the wifi dripping out problem.
Cheers !