Wifi not connecting with new router

[Andos]

Purchased NighthawkRAX30 to replace the old router, tried everything possible to get it working. Rang TPG and Netgear both helped me to troubleshoot but still nothing.
Does anyone know how to fix the issue or do I notify TPG for an upgraded router

Thank you

[Anonymous]

Hi @Andos,

What type of NBN technology do you have? Could you shoot us a PM with your details to better understand the situation. 

How to send a PM? 

Regards,

Purchased NighthawkRAX30 to replace the old router, tried everything possible to get it working. Rang TPG and Netgear both helped me to troubleshoot but still nothing.
Does anyone know how to fix the issue or do I notify TPG for an upgraded router

Thank you