Wifi not connecting

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Level 1a
The wifi in my house isn’t working. I’ve tried turning it off and back in again a few times but nothing.
Lights are on on modem, but nothing on my phone opening (like Netflix).
Help!
1 REPLY 1
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Moderator

Hi @Katecarina,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

If the issue is particular with the Wi-Fi, we have also created this article that may help resolve it : Wi-Fi troubleshooting steps - No Internet/Connection

 

Feel free to search community for help or contact us and we'd be glad to assist you.