Hi @7005497,
Recent notes on the account indicated that the issue is now raised to our Engineering team and will be investigated. The line is active however, the modem doesn't seem to connect to our server resulting to no internet access.
Please ensure to keep your modem connected and powered on for remote testing purposes.
Updates will be provided via phone call or SMS.
Thanks!
Ahra_G
Have just connected my new WiFi modem and still no internet. Can you help me please
