Hi @smnforu1
For customers experiencing any issues with their ADSL/NBN service, we recommend the best thing to do first is check if there's an outage on the ADSL/NBN network.
You may visit our Service status page: https://www.tpg.com.au/servicestatus and How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/troubleshooting.php and https://www.tpg.com.au/support/nbn/troubleshooting_nbn_hfc
In your case, you've raised an issue with your REAL TV with our Tech team and it appears to be a third party issue as your service has been working fine with other devices. Our Tech team advised you to check with the manufacturer for a firmware update.
If your REAL TV box connects via WiFi, you need to make sure that you are getting around 80% and above signal strength. If not, then you need to move the device nearer your modem/router or check for a range extender or Mesh system to boost your WiFi connection.
Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.
BasilDV
