TPG Community

Get online support

Wireless Broadband too slow

acasuco
Level 2
I am expecting at least near 20mbps speed , but I’m getting 1 to 2 mbps?

Hope you could help out.
1 REPLY 1
Ahra_G
Moderator

Hi @acasuco,

 

There are many factors that can affect the speed of your connection. Speeds at other times of the day are typically faster than the typical evening speeds as less customers use the Internet at the same time.

 

As always, actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by TPG

 

Here are some helpful articles that you can read through for reference: 

Let us have your Customer ID or username via private message so we can have our Tech team to assist you further.

 

 

Thanks! 

Ahra_G