Wireless broad band not working

[Heathcampbell0]

Wireless broadband not working. The router has been reset and powered on and off multiple times. It appears no internet is available.

[Shane]

Hi @Heathcampbell0

Welcome to the community!

I am sad to learn that you're having issues with the service. For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page (https://www.tpg.com.au/support/servicestatus) for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage (https://www.nbnco.com.au/support/network-status).

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:

Wi-Fi troubleshooting steps - No Internet/Connection (https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...).

If you are using a WIFI connection, then you may check these links to improve your home network.



Easy Steps to Improve Wi-Fi Connection In Your Home (https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...).
Wireless Channel on your modem - what is it and why should I change it? - (https://community.tpg.com.au/t5/Modems-and-Devices/Wireless-Channel-on-your-modem-what-is-it-and-why...).

If the issue still persist please reply your account details (Username/Customer ID tgoetehr with the address on file)

Regards,

Wireless broadband not working. The router has been reset and powered on and off multiple times. It appears no internet is available.