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Wireless broadband nor working (4G red light)

Level 2

I’ve just got my modem today and tried to connect it but the 4g light is red no matter where I put it (tried both rooms, near window, living room and kitchen even). If I place it on balcony it works for a bit but the speed is tragic. I am not willing to pay 60 bucks for this speed if this is the best it can offer (I can’t even leave my modem in balcony anyway).

Can someone please help