World of Warcraft constant disconnections and high ping

[mbergmann75]

Hello Support,

Lately the connection to Battle.net is horrible, constant disconections from server and high pings. Something is not right. please see WinMTR test below asked to be performed by blizzard. I have reset the modem provided by TPG but no joy.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192-168-1-1.tpgi.com.au - 0 | 465 | 465 | 0 | 0 | 1 | 0 |
| 10.20.22-135.tpgi.com.au - 2 | 446 | 441 | 7 | 11 | 22 | 12 |
| syd-apt-ros-wgw1-be-20.tpgi.com.au - 2 | 446 | 441 | 8 | 11 | 22 | 8 |
| be300.sglebbrdr11.aapt.net.au - 2 | 442 | 436 | 8 | 11 | 17 | 10 |
|Bundle-Ether101.ken-edge903.sydney.telstra.net - 2 | 446 | 441 | 8 | 11 | 54 | 9 |
| twi3640045.lnk.telstra.net - 2 | 446 | 441 | 9 | 16 | 108 | 11 |
| 137.221.85.35 - 1 | 450 | 446 | 9 | 20 | 143 | 9 |
| et-0-0-0-pe02-eqsy4.as57976.net - 2 | 442 | 436 | 8 | 14 | 77 | 10 |
| 103.4.115.248 - 2 | 442 | 436 | 8 | 12 | 22 | 14 |

Tracert data,

Tracing route to 103.4.115.248 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 8 ms 9 ms 9 ms 10.20.22-135.tpgi.com.au [10.20.22.135]
3 8 ms 8 ms 9 ms syd-apt-ros-wgw1-be-20.tpgi.com.au [203.29.134.71]
4 9 ms 8 ms 9 ms be300.sglebbrdr11.aapt.net.au [203.219.107.198]
5 10 ms 9 ms 10 ms Bundle-Ether101.ken-edge903.sydney.telstra.net [110.145.193.105]
6 20 ms 13 ms 11 ms twi3640045.lnk.telstra.net [139.130.253.90]
7 93 ms 16 ms 20 ms 137.221.85.35
8 10 ms 9 ms 9 ms et-0-0-0-pe02-eqsy4.as57976.net [137.221.85.71]
9 10 ms 8 ms 9 ms 103.4.115.248

Trace complete.

Regards,

Michael

[Anonymous]

Hi @mbergmann75 ,

Welcome to the community!

We'd love to help and get to the bottom of this, please perform the troubleshooting below and send me the result via Private message.

How do I private message (PM) in the community 

-- 

I. CONTINUOUS PING:

To conduct a continuous ping, ensure that none of your other PCs are doing internet activity.
Open up the command prompt of one of your PCs.
Type the following in "ping <IP address> -n 1000" without the quotations.
ping 192.168.1.1 -n 1000
ping 10.20.22.148 -n 1000
ping http://tpg.com.au -n 1000


Wait for the test to finish and for the PING STATISTICS, found at the end, to show up.
Save the screenshots.

We should have 3 ping test results.


II. TRACE ROUTE

To conduct a trace route,
Open up the command prompt of one of your PCs.
Type the following in "tracert http://tpg.com.au" without the quotations.
EXAMPLE: tracert http://tpg.com.au

Perform another trace route to your game server.

Save a screen shot of the traceroute results.


III. SPEED TESTS:

For speed tests, please run the speed tests at : http://www.speedtest.net
Please just get a screenshot after the test is complete.
Please don't forget to indicate the timestamps for these tests.