Decided to change my mobile plan from Telstra to TPG. Says my current provider will continue to work until activation is not complete. My current provider stopped working and then I changed the TPG sim. But for some reason, the Activation is not complete. From Jan 21, i called the customer service/ technical support every day. I talked with 12 different people, everyone apologising and saying the same dialogue- we will send you message once the problem is fixed, the engineeers are working on it. I am without a phone number from the last 2 weeks. My current provider doesnt work and the TPG doesnt work too. Need at least an hour to get an opportunity to talk with a customer service , and once you talk, all of them have a same format of questions and reply. Sent emails but no answer. I have never came across such an irresponsible service. It shouldn't be complicated, its just a transfer of phone number from one provider to another. When I transferred to Telstra, they did it in couple of minutes!! Still dont know how many days I have to be without my phone number.
