TPG not responding

[Warrior]

My internet connection has been down for two days. I have been trying to contact TPG through various numbers given on their website with no avail. When I called the technical support number I was promised a call back within one hour and 10 minutes. It’s been more than two hours no one has called me back. Can someone respond to this ASAP and help fix my internet connection.
This has been the worst customer service experience I have ever had! Unless I receive a response in the next half an hour this will be reported to ACCC!

[BasilDV]

Hi @Warrior

Welcome to the Community!

Are you under the NBN service? If yes, you may check if your service is affected by an outage.

Check this article: How to Check for NBN Network Outage

If not, please send me a PM with your TPG username or customer ID number to check on this further.

BasilDV