Wta94658964 not working

[ffulia178]

Hi could anybody help to sort out this problem?? My internet access hasn’t been working for the last week or so. I have checked that my credit card payment has been debited . Could you help to sort this out please?? We use the internet connection for the surveillance camera . This is crucial and most important for us.

[BasilDV]

Hi @ffulia178

Before attempting the troubleshooting steps, we recommend that you do the following below.

• Check our Service Status at https://www.tpg.com.au/servicestatus
• "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

In your case, the issue has been escalated to our Engineering team and a TPG technician has been requested to visit your premises to check your service. Further updates will be given by an assigned Engineer via SMS or phone call as soon as it becomes available.

BasilDV