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Xbox high ping latency

Brockfollett
Level 2
Hi, me and many TPG users all around Sydney Australia and the central coast are experiencing high pings & only to our Xbox devices nothing else. We have done anything and everything to try resolve and fix the issue but nothing has helped at all. The pings ms is capped from 130-160 Ms and higher, please help resolve this as I see it’s mainly only happening to TPG users and only for Xbox no other devices what so ever. Thankyou, kind regards brock
2 REPLIES 2
BasilDV
Moderator

Hi @Brockfollett 

 

All of the online games on your Xbox are getting high ping or just a certain game?

 

Send us a private message with your account details for further checking.

 

BasilDV

 

 

Brockfollett
Level 2
Hi

Just The console I guess, private messaged you. Please help me well us because this will help many TPG wireless users resolves their high ping issues with their Xbox devices