You’ve submitted an order for TPG FTTB. What happens next?

[Bobby]

The TPG FTTB installation process generally takes 5 business days start-to-finish, however, in some cases, it can take longer.

Here’s what to expect in the coming days:

Step One: Confirming Your Address

Our team will check that your address is compatible for TPG FTTB.

Step Two: Initial Payment

Once we know your home can access TPG FTTB, the following charges will be made to your nominated account.

• The first month’s plan fee
• Prepayment

If applicable, the following will also be charged:

• Setup cost
• Equipment (e.g. modem if purchased through TPG)
• Equipment delivery fee

Step Three: Modem dispatch

Your included WiFi modem will be configured and dispatched

Step Four: Installation Appointment

We’ll contact you via email to book your installation appointment with one of our technicians.

Step Five: Activation

We’ll send you an email when your TPG FTTB service is active.

Have any questions?

Please email fttborders@tpg.com.au or call our Service Delivery team on 1300 993 012 (8am to 8pm EST, 7 days a week).

[davidrbrito]

I've just submitted an order and only after finishing the purchase, you guys tells me that the process can take 10 business days or even longer. Please void my subscription because I will have to go with someone else.
This is abusive.

[Ahra_G]

Hi @davidrbrito,

Let's have a look at your account. Please send us a private message and we'll check the status of your order. 

-Ahra_G