Get online support
The TPG FTTB installation process generally takes 5 business days start-to-finish, however, in some cases, it can take longer.
Here’s what to expect in the coming days:
Step One: Confirming Your Address
Our team will check that your address is compatible for TPG FTTB.
Step Two: Initial Payment
Once we know your home can access TPG FTTB, the following charges will be made to your nominated account.
If applicable, the following will also be charged:
Step Three: Modem dispatch
Your included WiFi modem will be configured and dispatched
Step Four: Installation Appointment
We’ll contact you via email to book your installation appointment with one of our technicians.
Step Five: Activation
We’ll send you an email when your TPG FTTB service is active.
Have any questions?
Please email firstname.lastname@example.org or call our Service Delivery team on 1300 993 012 (8am to 8pm EST, 7 days a week).