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You’ve submitted an order for TPG FTTB. What happens next?

Bobby
Moderator

The TPG FTTB installation process generally takes 5 business days start-to-finish, however, in some cases, it can take longer.

 

Here’s what to expect in the coming days:

 

Step One: Confirming Your Address

Our team will check that your address is compatible for TPG FTTB.

 

Step Two: Initial Payment

Once we know your home can access TPG FTTB, the following charges will be made to your nominated account.

  • The first month’s plan fee
  • Prepayment

If applicable, the following will also be charged:

  • Setup cost
  • Equipment (e.g. modem if purchased through TPG)
  • Equipment delivery fee

 

Step Three: Modem dispatch

Your included WiFi modem will be configured and dispatched

 

Step Four: Installation Appointment

We’ll contact you via email to book your installation appointment with one of our technicians.

 

Step Five: Activation

We’ll send you an email when your TPG FTTB service is active.

 

Have any questions?

Please email fttborders@tpg.com.au or call our Service Delivery team on 1300 993 012 (8am to 8pm EST, 7 days a week).