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banned from using SMTP AUTH due to previous abuse

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Level 1b

Task ‘*****@tpg.com.au – Sending’ reported error (0x800CCC78) message. Verify the email address in your account properties. The server responded: 535.5.7.8 (TPG-2A02) Authentication denied. User ****@tpg.com.au is banned from using SMTP AUTH due to previous abuse

 

I have changed Password 

waited over 30 min

still unable to send emails through Outlook 2016

I did received some Mail Demon messages yesterday refering to emails sent to several emails addresses ending witj Icloud email addresses 

Thesewere imediately deleted and deleted from trash as phishing emails

the Only emall I sent that was blocked was one with attachments over 3MG in size

I never send bulk emailsto more than 50 persons

(normally 10-15 emails addresses)

 

3 REPLIES 3
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Moderator

Hi @theda 

 

I have forwards this on to our post master officers to help resolve your issue.

Someone will call you ASAP within 24hrs to help out.

 

Regards,

David_M

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Level 1b

@David_M wrote:

Hi @theda 

 

I have forwards this on to our post master officers to help resolve your issue.

Someone will call you ASAP within 24hrs to help out.

 

Regards,

David_M


This was on 30 Jul Now 1 August no repy received as yet

Can you please advise anyupdate

 

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Moderator

Hi @theda,

 

You can make follow up on our postmaster directly by sending to postmaster@tpg.com.au

 

Regards,