Hi @kdhui9095
Welcome to TPG Community!
We were able to locate your account using your community details and it appears that our Accounts team tried to call you today to no avail.
They've responded to your E-mail as they need to discuss the request to make sure that the request comes from the owner of the account.
You may respond to their email or advise us of your preferred time and best number to be contacted via PM.
How do I private message (PM) in the community
BasilDV
