connected but no internet

[leedoug23]

recently, my internet has been droppping out a lot but can be re-established by re-booting the modem. Initially, I only need to do it once in a while, recently, I have to do it nearly every day, today I have to do it multiple times.

My modem is now 5 yr old since I signed up with TPG

Does it sound like I need a new modem?

Can TPG send me a new modem? 

[Angeli]

Hi @leedoug23, 

Welcome to TPG Community! 

We'd like to check if it is the modem that is causing the connection drops. Send us a private message with your TPG customer ID or username then we'll discuss it from there. 

How do I private message (PM) in the community

Regards, 

Angeli