connected with no internet

[nnnnnsu98]

Recently our NBN internet drops out at least once a day for a couple of hours. It shows that the internet is connected with no internet. I have checked that there's no outage in our area. Restarting the modem doesn't solve anything either. Plz help.

[Aubrey]

Welcome to TPG Community @nnnnnsu98!

Let's take a closer look at your connection and run some line tests. Send us a private message with your account details and confirm your address.

Thanks!