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Hi @Cody881202,
Welcome to TPG Community!
We're sorry to know that you're having issues with the service and we apologise for the inconvenience this is causing you.
We are unable to locate the account using your community details. Please PM us your TPG customer ID, username and address so we can pull up the account and check the status of the service.
To send a PM, please refer to this link:
How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/td-p/4093