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constant, recurring NBN dropouts

Highlighted
Level 1c

Just have been with TPG for a 2-3months, but already having issues with the newly installed NBN. <sigh>

I am getting constant internet dropouts lasting anywhere from 10 sec to over a minute. 4 times in the last hour. No its not the wifi (am connected via LAN). Help urgently needed, this is not acceptable to me.

Many thanks

 

 

5 REPLIES 5
Highlighted
Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

Kind regards

 

 

Highlighted
Level 1c

Thanks Ken-C for helping to solve this problem. Whatever you did last week improved the internet stability situation at least temporarily ... until yesterday when the dropouts re-appeared. Today they are constantly happeing with  9 in the last 90 minutes. 

 

Whatever you did, can you do it again ? This current situation is not acceptable - I have never had such a bad internet connetcion.

thanks 

 

Thu Aug 06 17:16:47 http://www.google.com OK
Thu Aug 06 17:16:52 http://www.google.com OK
Thu Aug 06 17:17:18 http://www.google.com NOT CONNECTED
Thu Aug 06 17:17:44 http://www.google.com NOT CONNECTED
Thu Aug 06 17:17:49 http://www.google.com OK

Thu Aug 06 17:28:32 http://www.google.com OK
Thu Aug 06 17:28:37 http://www.google.com OK
Thu Aug 06 17:28:45 http://www.google.com OK
Thu Aug 06 17:29:11 http://www.google.com NOT CONNECTED
Thu Aug 06 17:29:16 http://www.google.com OK
Thu Aug 06 17:29:45 http://www.google.com NOT CONNECTED
Thu Aug 06 17:29:50 http://www.google.com OK
Thu Aug 06 17:30:03 http://www.google.com OK


Thu Aug 06 17:39:48 http://www.google.com OK
Thu Aug 06 17:39:54 http://www.google.com OK
Thu Aug 06 17:40:20 http://www.google.com NOT CONNECTED
Thu Aug 06 17:40:25 http://www.google.com OK

Thu Aug 06 17:47:37 http://www.google.com OK
Thu Aug 06 17:47:42 http://www.google.com OK
Thu Aug 06 17:48:09 http://www.google.com NOT CONNECTED
Thu Aug 06 17:48:35 http://www.google.com NOT CONNECTED
Thu Aug 06 17:48:40 http://www.google.com OK
Thu Aug 06 17:48:48 http://www.google.com OK


Thu Aug 06 18:02:16 http://www.google.com OK
Thu Aug 06 18:02:22 http://www.google.com OK
Thu Aug 06 18:02:48 http://www.google.com NOT CONNECTED
Thu Aug 06 18:03:14 http://www.google.com NOT CONNECTED
Thu Aug 06 18:03:19 http://www.google.com OK

Thu Aug 06 18:04:59 http://www.google.com OK
Thu Aug 06 18:05:04 http://www.google.com OK
Thu Aug 06 18:05:10 http://www.google.com OK
Thu Aug 06 18:05:36 http://www.google.com NOT CONNECTED
Thu Aug 06 18:05:41 http://www.google.com OK
Thu Aug 06 18:06:01 http://www.google.com OK

Thu Aug 06 18:14:03 http://www.google.com OK
Thu Aug 06 18:14:08 http://www.google.com OK
Thu Aug 06 18:14:34 http://www.google.com NOT CONNECTED
Thu Aug 06 18:14:39 http://www.google.com OK
Thu Aug 06 18:14:51 http://www.google.com OK

Thu Aug 06 18:17:22 http://www.google.com OK
Thu Aug 06 18:17:27 http://www.google.com OK
Thu Aug 06 18:17:53 http://www.google.com NOT CONNECTED
Thu Aug 06 18:17:58 http://www.google.com OK
Thu Aug 06 18:18:18 http://www.google.com OK
Thu Aug 06 18:18:23 http://www.google.com OK

Highlighted
Moderator

Hi @durex2000

 

We've refreshed your connection remotely that should provide a stable connection.

 

Please observe it further and advise us if the issue occur.

 

BasilDV

Highlighted
Level 1c

Thanks,

This didnt really help. 2 droppouts in the last half hour.


Thu Aug 06 20:42:41 http://www.google.com OK
Thu Aug 06 20:42:46 http://www.google.com OK
Thu Aug 06 20:43:13 http://www.google.com NOT CONNECTED
Thu Aug 06 20:43:39 http://www.google.com NOT CONNECTED
Thu Aug 06 20:44:05 http://www.google.com NOT CONNECTED
Thu Aug 06 20:44:10 http://www.google.com OK
Thu Aug 06 20:44:15 http://www.google.com OK

Thu Aug 06 21:13:14 http://www.google.com OK
Thu Aug 06 21:13:19 http://www.google.com OK
Thu Aug 06 21:13:46 http://www.google.com NOT CONNECTED
Thu Aug 06 21:14:12 http://www.google.com NOT CONNECTED
Thu Aug 06 21:14:17 http://www.google.com OK
Thu Aug 06 21:14:22 http://www.google.com OK
Thu Aug 06 21:14:27 http://www.google.com OK

Highlighted
Moderator

Hi @durex2000

 

The case has been raised to our Engineering team for further investigation.

 

An assigned Engineer will be in touch with you within 24 to 48 hours as soon as an update becomes available.

 

BasilDV