TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

data usage

SOLVED Go to solution
keeble27
Level 2
Level 2
‎29-01-2018 03:24 PM

If I go past my data usage limit, do I get charged for additional data

0 Likes
Reply
2 ACCEPTED SOLUTIONS

Accepted Solutions
Anonymous
Not applicable
‎30-01-2018 10:07 AM

Hi @keeble27,

 

If you exceeded your monthly download quota your connection speed will be throttled. You can view your recent download history and total downloads for the month, by logging into your TPG account online at https://cyberstore.tpg.com.au/your_account/ . We recommend that you monitor your usage regularly.

 

Please let me know should you require further assistance.

 

Regards,

View solution in original post

0 Likes
Reply
JongR
Moderator Moderator
Moderator
‎30-01-2018 01:17 PM

@keeble27

 

You haven't specified what type of service you have.

 

If you're on a fixed line service (ADSL, ADSL2+, NBN) and you happen not to be on an unlimited data plan, then your speed will be slowed down (shaped) for the period in which the monthly usage quota has been exceeded. You don't get charged for additional data.

 

If you're on a mobile plan and you exceed your plan's Included Mobile Data value, then additional excess data usage charges will be payable in accordance with the terms of the plan that you have. For more details on these charges, go to https://www.tpg.com.au/mobile > Important Things You Need to Know > About your Mobile Plan.

 

 


* * * *
Have you seen a helpful comment lately? Be sure to give it a Like.
If a reply to your question solves the problem, be sure to mark it as an Accepted Solution.
* * * *

View solution in original post

Reply
3 REPLIES 3
Anonymous
Not applicable
‎30-01-2018 10:07 AM

Hi @keeble27,

 

If you exceeded your monthly download quota your connection speed will be throttled. You can view your recent download history and total downloads for the month, by logging into your TPG account online at https://cyberstore.tpg.com.au/your_account/ . We recommend that you monitor your usage regularly.

 

Please let me know should you require further assistance.

 

Regards,

0 Likes
Reply
JongR
Moderator Moderator
Moderator
‎30-01-2018 01:17 PM

@keeble27

 

You haven't specified what type of service you have.

 

If you're on a fixed line service (ADSL, ADSL2+, NBN) and you happen not to be on an unlimited data plan, then your speed will be slowed down (shaped) for the period in which the monthly usage quota has been exceeded. You don't get charged for additional data.

 

If you're on a mobile plan and you exceed your plan's Included Mobile Data value, then additional excess data usage charges will be payable in accordance with the terms of the plan that you have. For more details on these charges, go to https://www.tpg.com.au/mobile > Important Things You Need to Know > About your Mobile Plan.

 

 


* * * *
Have you seen a helpful comment lately? Be sure to give it a Like.
If a reply to your question solves the problem, be sure to mark it as an Accepted Solution.
* * * *
Reply
keeble27
Level 2
Level 2
‎31-01-2018 09:14 AM
Thank you.
I'm on an NBN 50GB peck 50GB off peck plan.

Good to know that I'm not gonna get charged for any excess usage. I was worried that I was going to get a surprise at the end of the month now that I am using Netflix.
Thank you for your reply.
Reply