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didn't receive the NBN HFC modem

Highlighted
Level 1

Hi Staff of TPG


This is Chenglin WU from Ascot Vale, I applied TPG NBN network for my current residential address. 

 

Also I received the wifi modem yesterday, but I realised that my NBN network is "NBN-HFC"
which means there might be NBN cable modem required for the installation.

 

But I didn't receive any NBN cable modem.

Can you please help to check if it's correct that I just received the wifi VDSL/ADSL router (without NBN cable modem) ?

 

 

Thanks
Chenglin WU

 

3 REPLIES 3
Highlighted
Moderator

Hi @chenglinwu ,

 

Thanks for raising this to us, please send us your account details (Username/Customer ID together with the address on file) so we can raise this to our NBN Provisioning Team to locate the missing NBN Box.

For reference: How do I private message (PM) in the community 

Regards,

 


@chenglinwu wrote:

Hi Staff of TPG


This is Chenglin WU from Ascot Vale, I applied TPG NBN network for my current residential address. 

 

Also I received the wifi modem yesterday, but I realised that my NBN network is "NBN-HFC"
which means there might be NBN cable modem required for the installation.

 

But I didn't receive any NBN cable modem.

Can you please help to check if it's correct that I just received the wifi VDSL/ADSL router (without NBN cable modem) ?

 

 

Thanks
Chenglin WU

 


 

Highlighted
Level 1

Hi Shane

I already sent my inquiry to techops@tpg.com.au

My account number is XXXXXXX
Please allow me not to discloses my personal details here in public.

Chenglin

Highlighted
Moderator

Hi @chenglinwu,

 

Thanks for posting your details. We're able to locate the account and we've seen that you have been in contact with Provisioning Case Manager and confirmed that the modem/router we sent is compatible with NBN-HFC connection.

 

Let us know should you require further assistance.

 

Regards,

 

 

Hi Shane

I already sent my inquiry to techops@tpg.com.au

My account number is XXXXXXX
Please allow me not to discloses my personal details here in public.

Chenglin