TPG FTTB activation

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Level 2

Hi,

 

I had been in contact with a TPG official and know that TPG FTTB was to be installed in my apartment complex on 21st September. I saw 2 people working on the side of the road with underground cables on 21 September. I assume they must be for TPG. However, when I check TPG FTTB availability page, it still shows not available for my address. So, can you please make sure if the connection has been complete or check if the detail has not been updated in the website? I read somewhere that sometimes it takes time to update in system. Thank you.

 

Regards,

Suman

1 REPLY 1
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Moderator

Hi @sumanregmi45 , may we know if you have an existing TPG account? If yes, please send us a private message with your TPG customer ID and username.

 

Otherwise, please PM us your complete address instead.

 

To send a PM, please refer to this link: How do I private message (PM) in the community