download

randbgs7
Level 2

My download speed is very slow to negligible. I tried to measure it using the app but the repy was that there was no internet connection. However when testing the connection on the app it said there was no problem. The download speed is still so slow I can't stream any programs.

1 REPLY 1
Shane
Moderator

Hi @randbgs7 

 

Let us help understand what causing issues with the service and get to the bottom of this. Could you shoot us a PM with your details to proceed with the initial investigation?

 

How to send a PM? 

 

Regards,

 

My download speed is very slow to negligible. I tried to measure it using the app but the repy was that there was no internet connection. However when testing the connection on the app it said there was no problem. The download speed is still so slow I can't stream any programs.