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Low speed in 5G home Internet

GD2002DG
Level 3
Hi TPG,

5G home Internet speed has been slow again from 6 April. The 5G signal of modem is alright, it stays in the state of 3 or 4 green lights usually, but the Internet speed is bad. I tested, download speed is around 5 Mbps.
Happy Easter

Regards,
David Gu
1 REPLY 1
Shane
Moderator

Hi @GD2002DG ,

 

Let us help check what causing slow connection speed with the service. What troubleshooting steps have you performed so far? Could you shoot us a PM With your details to better understand the situation?

 

How to send a PM? 

 

Regards,

 

Hi TPG,

5G home Internet speed has been slow again from 6 April. The 5G signal of modem is alright, it stays in the state of 3 or 4 green lights usually, but the Internet speed is bad. I tested, download speed is around 5 Mbps.
Happy Easter

Regards,
David Gu