TPG Community

GD2002DG · ‎08-06-2023

Hi, I am requesting to terminate the 5G home broadband service and the tpg account at the end of this month. Best wishes, David Gu

GD2002DG · ‎08-04-2023

Hi TPG, 5G home Internet speed has been slow again from 6 April. The 5G signal of modem is alright, it stays in the state of 3 or 4 green lights usually, but the Internet speed is bad. I tested, download speed is around 5 Mbps. Happy Easter Regards, David Gu

GD2002DG · ‎07-02-2023

Hi TPG, I am a 5G home broadband user. The Internet speed has been slow in recent days. The 5G signal is fine, and the modem always stays in the state of 2 or 3 green lights, but the network speed is still slow. I tested the speed, download speed is usually lower than 10 Mbps. Regards, David Gu

GD2002DG · ‎01-01-2023

Hi @BasilDV, I try everything but not working. I know that yellow and green lights represent 4g signal source and 5g signal source respectively, the modem has been switching between 4g signal and 5g signal, no wonder they have different internet speed performance. Moving the location of my modem does not keep the lights green, please help to check the 5g signal source near my address, tell me which direction they are in, and if possible please turn off the router to accept 4g signal source. Although the 5g signal only 2 green lights, but the speed has been maintained good. I wish you happy new year. David

GD2002DG · ‎01-01-2023

Hi TPG, I just joined TPG's 5g home internet. The signal indicator of the modem keeps switching between 2 yellow lights and 2 green lights. Internet speed is very fast when 2 green lights are on, and very slow when switching to 2 yellow lights. Can you please keep the lights on green for me? Any advice would be appreciated.

GD2002DG · ‎22-12-2022

You're not the only one. I've been for 14 days, with absolutely no updates. The various problems that followed the promotion were too much for TPG to handle. I called, emailed, posted, no reply, only waiting.

TPG Community

About GD2002DG

Terminate the service and the TPG account

Low speed in 5G home Internet

Low speed in 5G home broadband

Re: 5g home broadband internet speed is slow at 2 yellow lights

5g home broadband internet speed is slow at 2 yellow lights

Re: No Internet and no call back for 5 days