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Storm made NBN moderm clicking and red light

devinte36
Level 2

Hi All, storm has caused my NBN down since last night in Kew East area. I have unplugged and turn off the moderm many times but no use. Please help. 

1 REPLY 1
Shane
Moderator

Hi @devinte36 ,

 

Let us help check the status of the connection. The NBN lights on the NBN box mean a potential line fault. Could you shoot us a PM with your details to proceed with the initial investigation so we can fix this right away?

 

How to send a PM? 

 

Regards,

 

Hi All, storm has caused my NBN down since last night in Kew East area. I have unplugged and turn off the moderm many times but no use. Please help.