Welcome to the Community!
Thanks for reaching out to us and sorry to hear of the issues with your service.
I've located your account using your Community details and can see that this case has been raised and is currently under assessment by our Engineering team.
I've flagged this now to our Engineering team and has requested for a call today between 12pm - 1pm QLD time to provide you their next action in resolving this issue.
Should you have a preferred time and number for the updates, please let us know via Private Message.