dropouts

[redd]

Because of constant dropouts I changed from Telstra to TPG. I am still getting constant dropouts particularly after 4.00 pm daily. This makes it very difficult to communicated with my banks and my government agencies. I am considering changing once again to Optus 5g but I would rather not.

[BasilDV]

Hi @redd

Thanks for raising this to our attention.

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

Also, if you are experiencing drop outs via WiFi connection, then it is possible that signal interference is causing it.

You may check these articles that we've created to help you improve your home WiFi network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know how it goes.

BasilDV