dropouts

[melopratt05]

Hi, i seem to be having frequent dropouts causing loss of internet and phone, resetting modem / router fixes the issue untill the next occurance of dropout. Can you please check statisical logs for my account. 

[Ahra_G]

Hi @melopratt05, 

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area.

I've managed to locate your account and it seems that you may have exceeded your allotted monthly data. 

I'll organise a call back to be made today, 25 July 2021, from an Accounts Specialists to assist you regarding your account. 

Regards,

Ahra_G