from 27 may 2020 late that evening i have been unable to send emails with attachments. the error message says 'error occured uploading attachment'. i am a dr working from home and desperately need to send attachments as part of my business. i use google chrome as my browser. it was working fine until 2 days ago.
how can i get this fixed asap please.
Hi @bajude ,
May I know if your ADSL light is on or internet is working? As you only have Email with us , it is hard to check that. Plus please check if you are using updated browser and also can try different browser, if you mail box is full, it also can cause a problem. You may also have to check the size of your file that you are attaching too. Pls let me know if you still having issue.
I also had a similar problem. Reseting the modem or turning the modem over night did not work.
I used the help chat to notify TPG of the issue. They escalated the issue.
It was fixed in about 5 hours (ie the next time I used email with attachment)
Not sure what the problem actually was.
It is slightly slower to upload the document but it can now attach document to file