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frequent drops, ppp error

junlei84
Level 3
Level 3
‎05-05-2020 08:42 PM

hi , support

 

there are frequent internet drops at my place, I have tried reboot, and 2 modems (initially i thought it was my Netgear modem faulty , so I m using TPG tplink modem now ). same issue still.

 

 everytime when it happens , interent drops for 1-2 mins , sometimes we need to reboot the modem to bring back the interent .

 

see filtered logs below relating to PPP error from my TPG modem.

 

ID Time Type Level Log Content

12020-05-05 20:22:21PPPErrorppp3
22020-05-05 20:22:17PPPWarningppp3 LCP down
32020-05-05 20:22:17PPPErrorppp3 LCP down
42020-05-05 20:14:12PPPErrorppp3
52020-05-05 20:14:09PPPWarningppp3 LCP down
62020-05-05 20:14:09PPPErrorppp3 LCP down
72020-05-05 20:05:25PPPErrorppp3
82020-05-05 20:05:21PPPWarningppp3 LCP down
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5 REPLIES 5
David_M
Moderator Moderator
Moderator
‎06-05-2020 08:57 AM

Hi @junlei84 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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David_M
Moderator Moderator
Moderator
‎06-05-2020 09:32 AM

Hi @junlei84 

 

All tests are passing on your NBN-FTTC 12/1 service in our systems.

 

Im not sure if you are using the TPG supplied modem or not, but i good test would be to definitely use a different modem to help with TS.

 

Regards,

David_M

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junlei84
Level 3
Level 3
‎06-05-2020 01:29 PM

hi David

 

see logs below, it happened twice today already , I was using a netgear modem which was having this issue.

 

Now im using TPG provided TP-link modem, still having the same issue.

 

there is only 1 telpone socket at home , no telphone in my home. Does the wall socket needs a filter ?

 

 

ID Time Type Level Log Content

12020-05-06 12:33:42PPPErrorppp3
22020-05-06 12:33:38PPPWarningppp3 LCP down
32020-05-06 12:33:38PPPErrorppp3 LCP down
42020-05-06 12:30:18PPPErrorppp3
52020-05-06 12:30:14PPPWarningppp3 LCP down
62020-05-06 12:30:14PPPErrorppp3 LCP down
72020-05-05 20:22:21PPPErrorppp3
82020-05-05 20:22:17PPPWarningppp3 LCP down
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David_M
Moderator Moderator
Moderator
‎06-05-2020 02:28 PM

Hi @junlei84 

 

No. NBN modems, NCDs should go direct to the socket with ALL other equipment removed.

 

Maybe a longer monitoring with a constant ping test would be better to determine any line issues.

 

Thanks,

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junlei84
Level 3
Level 3
‎12-05-2020 10:11 PM

hi David,

 

this issue is more servere and frequent  at night time, every 5 mins it will drop.

 

ping test is fine when interent is up:

 

C:\Users\nikki>ping 8.8.8.8 -t

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=34ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=20ms TTL=55
Reply from 8.8.8.8: bytes=32 time=96ms TTL=55
Reply from 8.8.8.8: bytes=32 time=82ms TTL=55
Reply from 8.8.8.8: bytes=32 time=6ms TTL=55
Reply from 8.8.8.8: bytes=32 time=10ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=54ms TTL=55
Reply from 8.8.8.8: bytes=32 time=62ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=13ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=6ms TTL=55
Reply from 8.8.8.8: bytes=32 time=7ms TTL=55
Reply from 8.8.8.8: bytes=32 time=7ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=9ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=8ms TTL=55
Reply from 8.8.8.8: bytes=32 time=7ms TTL=55

 

ID Time Type Level Log Content

12020-05-12 21:57:54PPPErrorppp3
22020-05-12 21:57:51PPPWarningppp3 LCP down
32020-05-12 21:57:51PPPErrorppp3 LCP down
42020-05-12 21:52:52PPPErrorppp3
52020-05-12 21:52:52PPPWarningppp3 LCP down
62020-05-12 21:52:52PPPErrorppp3 LCP down
72020-05-12 21:52:52PPPErrorppp3 Peer not responding
82016-01-01 10:05:57PPPErrorppp3
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