TPG Community

Get online support

i need tech support

Level 1a
My nbn is constantly disconnected and even when its connected, the speed is so slow that i cann't browse any youtube clips. The worst thing is, I tried online chat, didn't work. And I am waiting on the phone for 2 hrs just to talk to someone who can help. Still waiting. I wonder whether TPG has anyone working at call centre now. Or they just keep playing music and hope you hang up eventually.

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.


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Level 1b