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intermittent connection dropout

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Level 1

Hi, 

Our internet at Bagara is having intemittent dropouts for the last 2 days. 

It lasts for approx 5-10 min then drops out for 5-10 min. 

 

Thanks

 

Tim 

4 REPLIES 4
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Moderator

Hi @Bakerlane1,

 

Welcome to TPG Community!

 

We have located the account using your community details. We have checked the status of your connection and we can see an indication that it is dropping out.

 

Thus, we have escalated the issue to our Engineering Team for further investigation and the case engineer will contact you within the day to discuss the progression of the case.

 

Should you have a preferred contact number and time, please send it via PM. Thank you.

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Moderator

Hi @Bakerlane1, we can see that the case engineer tried to contact you, but to no avail. As per checking, the issue has been lodged to NBN Co. who has booked a technician and we have received your confirmation about this via SMS.

 

Our Engineering Team is closely monitoring your case and the case engineer will contact you for additional updates.

 

Should you have further queries, please let us know. Thank you.

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Level 1
Hi. Tech has been out. Changed the outlet in hope that was the problem.
Has continued to have same intermittent drop outs.

Thank you
Moderator

Apologies , @Bakerlane1. We'll forward your message to our Engineering Team.

 

You will be contacted by the case engineer via SMS or   phone call to discuss the progression of the case.

 

Feel free to message us should you have further queries. Thank you.