internet Dropout

[chimaira56]

MY adsl 2+ has been dropping out all day. At least every 5mins constantly. Can i get an explanation as to why? And if it can be fixed.

[Anonymous]

Hi @chimaira56,

I am sorry to know that you are currently experiencing connection issues with your service. I ran initial tests to your connection and it shows multiple dropouts, but getting a passing speed on the line. I would like to arrange a call from one of our Technicians for further test and investigation.

PM me your best contact number and preferred time today.

In case you need a reference: How to send a PM.

Cheers!

[chimaira56]

Hi shane. Im available after 4pm sydney time. I think i have my number attached to this account

[Anonymous]

Hi @chimaira56,

I arranged a call from one of our Technicians later today between 4-5PM NSW.

Make sure to keep your mobile available. Tell me how it will go. Cheers!

[Anonymous]

Hi @chimaira56,

I've seen that you have been in contact with one of our Technicians test results shows no line fault however dropouts still exists.
 

This has been raised to our Engineering Team for further test and investigation.
 

Updates will be provided after 24hrs via SMS or phone call by the assigned Engineer.

Cheers!