internet light is off

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Level 1b

I have recently bought the nbn plan as i am moving from ADSL.I have recently connected my modem and i have setup all the cables.All the lights are on except for the internet icon. I have been having this issue for the past 1 weeks. I have been calling for the past 14 days. My router is the tplink Archer V1600. I have been this problem for the past 14 days. I need support and help ASAP

1 REPLY 1
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter