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internet not working 4 days

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Level 1c

internet not working 4 days

unit8-18 Rose st ,Southport ,qld 4214

7 REPLIES 7
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9

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Level 1c

Thanks Jay

 

paid customer ID, 2942262
username: lisachang888,
service address 8/ 18 rose st ,southport ,QLD 4214
phone number :07 55114266

 

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Moderator

Hi lisachang888,

I have noted that you have two services with us. I am able to see that your modem has sync at Unit 8 18 rose Street , southport QLD 4215, however you are using incorrect  TPG Username, currently your modem is trying to authenicate with your other  TPG Username ( belong to address  FLAMETREE CCT , ARUNDEL QLD 4214) so you need to use correct TPG  Usename  which is  lisachang888  so try to use that one. If any issue regarding configuration please send me your modem model number and brand name.

 

regards

JayeshP9.

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Level 1c

yes ,I has 2 house ,

 

username :ausinotour ------------91 Flamtree Circuit ,Arundel,- 
username:lisachang888-----------8/18 Rose ST ,southport 

 

 

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Level 1c

it is NETGEAR  
N300 wireless ADSL2+ Modern Router DGN2200
Thanks 

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Level 1c
Dear Jay.

Did you say : I need to use correct TPG Usename which is lisachang888 , but I did not change anything for the modern at 18 Rose st. So how can I do. Thanks.
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Moderator

Hi,

I have noted that currently your modem using TPG Username  ausinotour so you need to change it to lisachang888 

you need log in to Netgear  modem by going to http://www.routerlogin.net. if doen;t work then try below address into browser  one by one

192.168.1.1

192.168.0.1

10.0.0.1

10.0.0.138

Once page open then use router default login usually 

Usename: admin

Password: admin or password

then you neeed to enter your correct UN:lisachang888 in to  PPOE  and your TPG password then save setting.

see below link which can give you some idea for how to set up modem for ADSL.

https://kb.netgear.com/22717/How-do-I-set-up-my-NETGEAR-DSL-Modem-Router-using-the-router-web-interf...

 

regards

JayeshP9.